FAQ

A little bit about the practice…

We are a group of therapists which allows us to match our client’s needs and schedule with a therapist who will be the best fit based on their individual needs. It also allows us to reduce any waitlist times.

How do I know which therapist will be the best fit for my individual needs?

Each therapist has a bio that provides a brief introduction to them and their areas of specialization, found here. If you would prefer to discuss who might be a good fit, we would love to chat more with you. You can either contact us at info@aweisercounselling.com or feel free to book a free phone consultation here.

How do I book an Appointment?

We offer a variety of different appointment days and times, including evenings and weekends. We use an online booking site to make scheduling appointments easier for our clients. You can check availability and book directly from here: https://aweisercounselling.janeapp.com/)

What if I want to get in sooner than is available on the online booking calendar?

We strongly believe that when someone is seeking help we want to get them in as soon as possible and make every effort to reduce wait times; however, sometimes schedules can be booked up very quickly. If you can’t find availability that matches your needs, please do reach out to us on our CONTACT US Page and/or EMAIL us at info@aweisercouselling.com as we can sometimes get you in sooner than is available on the calendar (i.e. cancellations etc).

Do I need a referral?

You don’t need a referral to access our services. If you feel like we are a good fit for you, you are welcome to book with us at any time. Information about booking appointments can be found here.

Fees.

The fee at our practice ranges between $130-$150 (inclusive of GST) per 50 minute session depending on the type of session and the experience of the therapist. We also offer low cost counselling with advanced graduate students at a fee of $40/session. Contact us (see question below) for more information about this program.

Do you offer reduced fee counselling?

We are excited to be able to offer significantly reduced cost counselling services through our training clinic. Advanced graduate students will be providing counselling services under close supervision of an experienced clinician to children, youth, adults, and couples. We have noted the need for reduced cost services in our community and hoping this will allow greater accessibility for mental health services. Contact us for more information or to see if this program is a good fit for your needs.

Payment Methods.

Cash, cheque, credit card and e-transfers are all accepted at the practice.

Can you direct bill to a third party payee?

Our office is happy to direct bill to a third party payee; however, we need confirmation from the payee in writing in advance.

We work often with ICBC, WCB, Long-Term Disability Companies, Crime Victim Assistance, and Autism Funding.

Funding Sources & Extended Health Reimbursement.

Some extended health plans cover counselling services on a reimbursement basis (we can’t direct bill, unfortunately); however, I do recommend that if you are planning to submit to a benefit plan that you check with them first as each plan has different allowances and requirements of the provider. If this is applicable to your situation, we will provide you a receipt to submit to your insurance provider.

You may also be funded for counselling services through a third party. Some examples of common funding sources include: ICBC, WCB, Long-Term Disability Companies, Crime Victim Assistance, and Autism Funding.

What are the therapist’s credentials?

All of our therapists hold at least a masters degree in counselling and are clinical counsellors registered with the Canadian Counselling & Psychotherapy Association. This is the national registering body for counsellors/therapists.

Cancellation Policy.

We ask that whenever possible you provide 24 hours notice if you wish to cancel an appointment or you may be charged up to the fee for the session.

Directions to the office.

Our office is located at 201-22320 Lougheed Highway.

Privacy Policy.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
Data Usage: We use your data solely for sending updates, appointment or delivery notifications, and reminders related to our products or services.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies.
Contact A.Weiser Counselling & Consulting at 778 588 5472 or info@aweisercounselling.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to 778 588 5472 or info@aweisercounselling.com. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers